News and articles

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Complaints from third parties – could you be accountable?

Jason Chapman and Anjali Mouelhi compare two different cases concerning complaints from third parties and look at how LeO dealt with each one – with...

‘Off-the-shelf’ AML policies put firms and clients at risk

The SRA’s 2022/23 anti-money laundering (AML) report warns of the risks posed by common AML issues. Find out what steps you can take to comply...

Solicitor struck off for misleading clients

Linda Lee considers a case where a solicitor found themselves in the Solicitors Disciplinary Tribunal (SDT). Alleged breaches included misleading clients about the progress of...

Three ways to improve client care at your law firm

When prospective clients contact you, they are often facing challenging life circumstances. So, it’s important to make the onboarding process as smooth as possible. Alexa...

Nine tips for tackling late payments

Steve Dinsmore, corporate finance manager at Armstrong Watson, shares his tips for handling the problem of late-paying customers.

Client experience: the secret to winning business with less activity

Emma Egerton-Jones looks at how to tackle the twin challenges of retaining key clients and winning new ones.

PEPs, CDD and POCA: answering your questions

Our Practice Advice Service answers your anti-money laundering questions on politically exposed persons (PEPs), customer due diligence (CDD) and the Proceeds of Crime Act 2002...

Parliamentary briefing: Russia (Sanctions) (EU Exit) (Amendment) (No. 3) Regulations 2023

We're briefing parliamentarians about concerns with the Russia (Sanctions) (EU Exit) (Amendment) (No. 3) Regulations 2023.

Slow response to a scam: avoiding a complaint to the Legal Ombudsman

Cybercrime is on the increase. Jason Chapman and Anjali Mouelhi explore a real case where the victim of a scam complained to the Legal Ombudsman...

What would you do if your partner stole from your firm?

Alan Sheeley, Samantha Palmer and Michael Reading share key actions you must take should you receive an allegation of fraud within your firm.

How you and your clients can benefit from investing in legal translation services

Nicole Fenwick and Irene Corchado Resmella explore how working with a specialist legal translator can help break down language barriers to benefit both you and...

Your AML questions answered

Our experienced team of solicitors answers your questions on common anti-money laundering (AML) compliance issues.

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