Q and As

Our Q and As are examples of some of the recent questions that the Practice Advice Service has helped solicitors with. If you cannot find the answer you need, contact us.

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When acting on multiple retainers, can I rely on client care information I've already provided?

Our firm has acted for a large commercial client on many occasions and on different retainers. Can we rely on the client care and complaints...

A client continues to contact us about a complaint we handled. What should we do?

A client referred a complaint to the Legal Ombudsman, but continues to contact us about it. Should we respond?

Can I enter into a damages-based agreement for a divorce case?

I know I cannot enter into a conditional fee agreement in criminal and matrimonial cases. Can I enter into a damages-based agreement for a divorce...

Should we quote our account number on bills?

If we include our payment details on bills, should we quote our business or client account number?

Can I administer an oath to a child deponent?

I have been asked to administer an oath where the deponent is a child. Am I able to do this and, if so, is there...

What must I tell a client before suing for non-contentious fees?

I plan to sue a client for non-contentious fees. My client care letter and invoice contained notice of the client’s rights to challenge or complain...

Can I advise on matters after my PII expires?

I’m a sole practitioner having difficulties renewing my professional indemnity insurance (PII). ’m thinking about closing down my practice. Can I continue to advise on...

How do I verify the identity of a client without standard documentation?

I am a money laundering reporting officer (MLRO). Fee earners sometimes ask me how to verify clients who are unable to produce the usual documents....

What is the effect of a section 44B notice from the SRA?

I’ve been asked by the SRA to produce documents for inspection as refusal may result in a section 44B notice. What’s the effect and where...

How long should I wait to distribute assets after a grant of probate?

I act for lay executors. We obtained a grant of probate and advertised for creditors in the London Gazette a month ago. The executors are...

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