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Q and As
Our Q and As are examples of some of the recent questions that the Practice Advice Service has helped solicitors with. If you cannot find the answer you need, contact us.
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Most relevant
Date Ascending
Most recent
What’s the definition of a residential transaction?
I’m acting in the purchase of a new build home. I understand that the Conveyancing Protocol is designed for use in residential transactions. What’s the...
27 May 2020
What support is available to firms renewing their PII?
My firm’s PII is due for renewal in two months’ time. I’m finding it difficult to get a competitive quote. Do you offer any support...
07 Sep 2020
Should I send original documents to the Legal Ombudsman?
A former client has referred a complaint to the Legal Ombudsman. Do we need to send the original documents or will copies suffice?
10 Nov 2023
How should a firm manage qualifying work experience records?
My firm recruited an aspiring solicitor. How should we manage records for employees who wish to undertake qualifying work experience?
27 Jan 2025
My client passed away after I issued their personal injury claim. What should I do?
I issued my client’s personal injury claim, but their executors informed me that they died of unrelated causes. How should I proceed?
28 Jan 2025
I’m retiring as a partner. Who do I need to notify?
I am retiring from a partnership, which continues in business. A friend advised me to put a notice in the London Gazette. Is this necessary?
27 Jun 2023
I’m using a conditional fee agreement. Do I need to notify the other side?
Is there a requirement to notify the other side about a conditional fee agreement that I’m entering into with my client?
05 Oct 2021
Can I see a copy of a complaint made to the Legal Ombudsman about my firm?
Am I entitled to see, or obtain a copy of, a complaint lodged by my client with the Legal Ombudsman?
28 Jan 2025
I’m holding £1 million in my client account. How can I make sure the funds are protected?
I’m acting in a probate matter and holding £975,000 in my client account. Should I divide the money between banks to protect the funds?
28 Jan 2025
Can a successor firm be liable for an original firm’s inadequate professional service?
I'm the complaints handling partner of a successor firm. A complaint's been made about work done by a solicitor at the original firm. Will we...
16 Jan 2020
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